Name: Service Design. A practical guide to creating customer centric services
Price: 101.20 NZD
Availability: InStock
Author: Debra Paul;Jonathan Hunsley
ISBN: 9781780177274

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Service Design. A practical guide to creating customer centric services

Type

Physical Book

Publisher

BCS, The Chartered Institute for IT

Author

Debra Paul;Jonathan Hunsley

Year

2026

Pages

216

Format

Paperback

Dimensions

24.40 x 17.00 cm

ISBN13

9781780177274

Service Design. A practical guide to creating customer centric services

Debra Paul;Jonathan Hunsley (Author) · BCS, The Chartered Institute for IT · Paperback

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Synopsis "Service Design. A practical guide to creating customer centric services"

In a world where customer expectations are higher than ever, delivering great service is no longer optional, it’s essential. Service Design is your practical, visual guide to creating services that truly meet customer needs, from first interaction to the final outcome.