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portada Let Me Speak to the Manager!
Type
Physical Book
Author
Publisher
Language
English
Pages
96
Format
Hardcover
Dimensions
22.9 x 15.2 x 0.6 cm
Weight
0.30 kg.
ISBN13
9781532675706
Categories

Let Me Speak to the Manager!

Daniel M. Boland (Author) · Resource Publications (CA) · Hardcover

Let Me Speak to the Manager! - Boland, Daniel M.

New Book Imported to New Zealand
Delivery: 21 Aug - 28 Aug Shipping: 5 to 6 business days.
NZ$ 69.13
Import costs and 15% GST included in the price ✅
NZ$ 69.13

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Synopsis "Let Me Speak to the Manager!"

Once your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it's all downhill from there. Let Me Speak to the Manager! teaches how to keep customers from reaching the point of total frustration. Dr. Boland presents an in-depth explanation of how a manager's influence and leadership can change employee attitudes. The key to avoiding unpleasant events is to make sure they do not occur. Let Me Speak to the Manager! teaches how to work with salespeople, employees, and customers.

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The book is written in English.

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The binding of this edition is Hardcover.

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