Name: How To P!ss Off The Customers: a book of bad advice
Price: 35.57 NZD
Availability: InStock
Author: Shaw, Rohvannyn
ISBN: 9781539312826

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portada How To P!ss Off The Customers: a book of bad advice

How To P!ss Off The Customers: a book of bad advice

Type

Physical Book

Author

Rohvannyn Shaw

Publisher

Createspace

Language

English

Pages

Format

Paperback

Dimensions

22.9 x 15.2 x 0.4 cm

Weight

0.12 kg.

ISBN13

9781539312826

Synopsis "How To P!ss Off The Customers: a book of bad advice"

"How to P!iss off the customers" is a light hearted book of "advice" for anyone who works in customer service, from reps to supervisors. The author has more than ten years customer service in the field and has seen it all, in both tech support and pharmacy settings. This book will show you the finer points of poor communication, rudeness on the phone, how to hang up on someone without being caught, how to ruin a meeting, and how to mispronounce a wide range of medications and technical terms. Let the crazy characters of PegCo demonstrate how to win the Worst Employee of the Year Award, all without getting fired!

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How To P!ss Off The Customers: a book of bad advice - Shaw, Rohvannyn

Synopsis "How To P!ss Off The Customers: a book of bad advice"

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