Tracked shipping to New Zealand with premium packaging for just NZ$15 

Ship to
New Zealand
0

My Account

  • argentina
  • chile
  • colombia
  • españa
  • méxico
  • perú
  • estados unidos
  • internacional

menu

Select your country

Americas

Europe

Rest of the world

portada Designing Service Machines: Translating Principles of System Science to Service Design
Type
Physical Book
Author
Publisher
Language
English
Pages
82
Format
Paperback
Dimensions
23.4x15.6x0.5 cm
Weight
0.15 kg.
ISBN13
9789811345326
Categories

Designing Service Machines: Translating Principles of System Science to Service Design

Paul Lillrank (Author) · Ram Babu Roy (Author) · Sreekanth V. K. (Author) · Springer · Paperback

Designing Service Machines: Translating Principles of System Science to Service Design - Roy, Ram Babu ; Lillrank, Paul ; V. K., Sreekanth

Cheaper New Book Imported to New Zealand
Delivery: 03 Nov - 13 Nov Shipping: 14 to 18 business days.
NZ$ 127.50
Faster New Book Imported to New Zealand
Delivery: 21 Oct - 28 Oct Shipping: 5 to 6 business days.
NZ$ 160.89
Import costs and 15% GST included in the price ✅
NZ$ 127.50

Choose the list to add your product or create one New List

Go to My Wishlists
Calculate shipping cost

Synopsis "Designing Service Machines: Translating Principles of System Science to Service Design"

This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes that accomplish this benefit. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them. While the benefit and the process are designed based on the domain knowledge of each respective field, service production systems have common properties. The Service Machine is a metaphor that elicits the fundamental characteristics of service systems that do something efficiently, quickly, or repeatedly for a defined end. A machine is an artifact designed for a purpose, has several parts, such as inputs, energy flows, processors, connectors, and motors assembled as per design specifications. In case of service machine, the components are various contracts assembled on contractual frames. The book discusses Emergency Medical Services (EMS) and Emergency Departments (ED) as cases. They illustrate that service machines need to be structured to adapt to the constraints of the served market acknowledging the fact that services are co-created through the integration of producers' and customers' resources. This book is highly recommended for those who are interested in understanding the fundamental concepts of designing service machines.

Customers reviews

More customer reviews
  • 0% (0)
  • 0% (0)
  • 0% (0)
  • 0% (0)
  • 0% (0)

Frequently Asked Questions about the Book

Is the book original?

All books in our catalog are Original.

In what language is the book written?

The book is written in English.

What is the format of this book?

The binding of this edition is Paperback.

Questions and Answers about the Book

Do you have a question about the book? Login to be able to add your own question.

Opinions about Bookdelivery

More customer reviews