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portada Customer Service Course: Necessary Skills For Effective Customer Service
Type
Physical Book
Author
Publisher
Language
English
Pages
60
Format
Paperback
Dimensions
22.9 x 15.2 x 0.3 cm
Weight
0.10 kg.
ISBN13
9781484976944
Categories

Customer Service Course: Necessary Skills For Effective Customer Service

Online Trainees (Author) · Createspace · Paperback

Customer Service Course: Necessary Skills For Effective Customer Service - Trainees, Online

New Book Imported to New Zealand
Delivery: 29 Jul - 05 Aug Shipping: 4 to 5 business days.
NZ$ 29.56
Import costs and 15% GST included in the price ✅
NZ$ 29.56

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Synopsis "Customer Service Course: Necessary Skills For Effective Customer Service"

The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to meet customer requirements. Training should be an ongoing process, and not just a once off event. It should become part of the company culture, and the accepted way of doing business. Subjects covered in this course include Effective Communication Telephone Skills Listening Skills Dealing with Clients The Main Purpose Of Staff Training Effective Communication. Listening Skills. Customer Loyalty.

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The book is written in English.

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The binding of this edition is Paperback.

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