Name: Analysing the level of satisfaction with the services provided by a clinic
Price: 135.91 NZD
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Author: Pereira Fiuza Rodrigues, Carla
ISBN: 9786206559054

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Analysing the level of satisfaction with the services provided by a clinic

Type

Physical Book

Author

Carla Pereira Fiuza Rodrigues

Publisher

Our Knowledge Publishing

Language

English

Pages

Format

Paperback

Dimensions

22.9 x 15.2 x 0.4 cm

Weight

0.12 kg.

ISBN13

9786206559054

Synopsis "Analysing the level of satisfaction with the services provided by a clinic"

This book is based on research carried out at a plastic surgery clinic located in the Mucuri Valley. It is a quantitative survey, based on questionnaires applied to patients who underwent breast augmentation surgery between January 2011 and July 2012. Its overall aim was to assess customer perceptions of satisfaction with service provision. The results show this perception and the need for the company studied to further structure its organisational culture geared towards customer relations.

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Analysing the level of satisfaction with the services provided by a clinic - Pereira Fiuza Rodrigues, Carla

Synopsis "Analysing the level of satisfaction with the services provided by a clinic"

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